in How People with Disabilities Use the Web


People with speech disabilities encounter barriers with voice-based services, such as automated web-based hotlines and web applications that are operated using voice commands. To use services that rely on voice, people with speech disabilities need alternative modes of interaction such as a text-based chat to interact with hotline representatives and keyboard commands to operate web applications. Also, websites that provide telephone numbers as the only means of communicating with an organization pose barriers for people with speech disabilities. Alternative means of communication include e-mail and feedback forms.

Examples of speech disabilities

Examples of barriers for people with speech disabilities

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